{"id":118890,"date":"2023-05-17T13:35:54","date_gmt":"2023-05-17T13:35:54","guid":{"rendered":"https:\/\/devconnector01.de\/?page_id=118890"},"modified":"2026-06-09T06:41:09","modified_gmt":"2026-06-09T05:41:09","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.passenger-coffee.de\/en\/widerrufsbelehrung\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/www.passenger-coffee.de\/wp-content\/uploads\/2023\/05\/Banner-scaled-scaled.jpg);background-repeat: no-repeat;background-position: center center;background-attachment: scroll;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row limit-width row-parent\" data-minheight=\"150\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-1\"><div class=\"row exa-top-padding exa-bottom-padding exa-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h4 class=\"h6 font-weight-100 text-color-jevc-color\" ><span>Information regarding the cancellation policy for consumers<\/span><\/h4><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><\/p>\n<p data-renderer-start-pos=\"613\"><strong data-renderer-mark=\"true\">Cancellation policy<\/strong><br \/>\nA consumer is any natural person who enters into a legal transaction for purposes that are not predominantly attributed to their commercial or independent professional activities (\u00a7 13 BGB).<\/p>\n<p data-renderer-start-pos=\"845\"><strong data-renderer-mark=\"true\">Return procedure<\/strong><br \/>\nAs a consumer in accordance with \u00a7 13 BGB, you are no longer bound to your order if you cancel the sales contract within a period of two weeks after receipt of the goods. You do not need to provide any reason for the cancellation. Cancellations can be made in writing or by returning the goods.<\/p>\n<p data-renderer-start-pos=\"1129\">The deadline is met if the goods or the written cancellation are received within the two-week period. If the goods we delivered do not correspond to the goods you ordered, we will refund the return shipping costs. In all other cases, you will be required to pay the costs of the return shipping. We generally refuse to accept freight collect returns (i.e. returns for which the postage has not yet been paid). The cancellation or return must be addressed to:<\/p>\n<p data-renderer-start-pos=\"1499\">passenger coffee GmbH<br \/>\nreturn delivery<br \/>\nElsenstr. 38<br \/>\n12435 Berlin<\/p>\n<p data-renderer-start-pos=\"1562\">The goods must be returned complete, in the unopened original packaging and in a resalable condition. <strong data-renderer-mark=\"true\">Please note that ground coffee and tickets for our events (link to <\/strong><a class=\"_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1\" title=\"https:\/\/www.passenger-coffee.de\/events-bei-passenger\/\" href=\"https:\/\/www.passenger-coffee.de\/en\/events-by-passenger\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\"><strong data-renderer-mark=\"true\">https:\/\/www.passenger-coffee.de\/events-bei-passenger\/<\/strong><\/a> ) are excluded from the right of withdrawal.<\/p>\n<p data-renderer-start-pos=\"1884\">If the returned goods have a defect caused by the customer, we reserve the right to charge the customer for any loss of value and the customer must provide compensation for the loss of value.<\/p>\n<p data-renderer-start-pos=\"2113\">After the customer has returned the goods within the two-week period, we will carry out a thorough examination of the goods, the sales contract will be cancelled and all payments already made will be transferred back to your bank account, Stripe or PayPal, minus any costs related to loss of value (see above).<\/p>\n<p data-renderer-start-pos=\"2416\">You can easily cancel your order using the form below. Once you have completed and submitted the form, you will receive a confirmation email. We will then contact you personally.<\/p>\n<p>&nbsp;<\/p>\n\n<p>&nbsp;<\/p>\n<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f131662-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"131662\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/118890#wpcf7-f131662-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/118890#wpcf7-f131662-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"131662\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f131662-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label>Email Address <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"customer-email\" \/><\/span>\n<\/p>\n<p><label>First Name <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n<\/p>\n<p><label>Last Name <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n<\/p>\n<p><label>Order \/ Invoice Number <span class=\"required\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"off\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span>\n<\/p>\n<p><label>Reason for Cancellation (optional!!)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cancellation-reason\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"cancellation-reason\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Cancel now\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<br \/>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-2\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" >\n\t<div class=\"wpb_raw_code wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"popup-overlay\" id=\"successPopup\" style=\"display: none;\">\n        <div class=\"popup success\">\n            <span class=\"close\" onclick=\"closePopup('successPopup')\">\u00d7<\/span>\n            <div class=\"icon\">\n                <i class=\"fas fa-check-circle\"><\/i>\n            <\/div>\n            <h2>Submitted Successfully!<\/h2>\n            <p>Thank you for your enquiry, I will be in touch shortly.<\/p>\n            <button onclick=\"closePopup('successPopup')\">Close<\/button>\n        <\/div>\n    <\/div>\n\n<style>\n.wpcf7-response-output {display:none;}\n.popup-overlay {\n\tposition: fixed;\n    inset: 0;\n    background: rgba(0, 0, 0, 0.58);\n    display: none;\n    align-items: center;\n    justify-content: center;\n    z-index: 9999;\n}\n\n.popup {\nbackground: #fff;\n    padding: 2rem;\n    border-radius: 1.25rem;\n    box-shadow: 0 10px 35px rgba(0, 0, 0, 0.2);\n    max-width: 420px;\n    width: 90%;\n    text-align: center;\n    position: relative;\n 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#eab308;\n}\n\n.popup.warning button:hover {\n\tbackground: #ecb308;\n}\n\n.popup .close {\n\tposition: absolute;\n\ttop: 5px;\n\tright: 17px;\n\tfont-size: 32px;\n\tcursor: pointer;\n\tcolor: #141B41;\n\ttransition: 0.2s;\n}\n\n.popup .close:hover {\n\topacity: 0.9;\n}\n\n@keyframes popupFade {\n\tfrom {\n\t\ttransform: translateY(-20px);\n\t\topacity: 0;\n\t}\n\n\tto {\n\t\ttransform: translateY(0);\n\t\topacity: 1;\n\t}\n}\n\n\n<\/style>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-3\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" >\n\t<div class=\"wpb_raw_code wpb_raw_js\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<script>\ndocument.addEventListener('DOMContentLoaded', function() {\n\n    const popup = document.getElementById('successPopup');\n\n    if (!popup) return;\n\n    function closePopup() {\n        \/\/ Hide popup\n        popup.style.display = 'none';\n\n        \/\/ Redirect after 0.5 seconds\n        setTimeout(function() {\n            window.location.href = 'https:\/\/www.passenger-coffee.de\/';\n        }, 500);\n    }\n\n    const closeIcon = popup.querySelector('.close');\n    const closeButton = popup.querySelector('button');\n\n    if (closeIcon) {\n        closeIcon.addEventListener('click', closePopup);\n    }\n\n    if (closeButton) {\n        closeButton.addEventListener('click', closePopup);\n    }\n});\n<\/script>\n<script>\ndocument.addEventListener('wpcf7mailsent', function(event) {\n\n    const popup = document.getElementById('successPopup');\n\n    if (!popup) return;\n\n    const closeBtn = popup.querySelector('button');\n\n    \/\/ German\n    if (window.location.pathname.indexOf('\/en\/') === -1) {\n        popup.querySelector('h2').textContent = 'Erfolgreich \u00fcbermittelt!';\n        popup.querySelector('p').textContent =\n            'Wir haben deinen Wunsch f\u00fcr den Widerruf erhalten.';\n\n        closeBtn.textContent = 'Schlie\u00dfen';\n    }\n    \/\/ English\n    else {\n        popup.querySelector('h2').textContent = 'Submitted Successfully!';\n        popup.querySelector('p').textContent =\n            'We have received your request for cancellation.';\n\n        closeBtn.textContent = 'Close';\n    }\n\n    popup.style.display = 'flex';\n\n}, false);\n<\/script>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Belehrung \u00fcber das Widerrufsrecht f\u00fcr VerbraucherWiderrufsbelehrung Verbraucher ist jede nat\u00fcrliche Person, die ein Rechtsgesch\u00e4ft zu Zwecken abschlie\u00dft, die \u00fcberwiegend weder [...]","protected":false},"author":915,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-118890","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Widerrufsbelehrung - passenger coffee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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