Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are not predominantly attributed to their commercial or independent professional activities (§ 13 BGB).

Return procedure
As a consumer in accordance with § 13 BGB, you are no longer bound to your order if you cancel the sales contract within a period of two weeks after receipt of the goods. You do not need to provide any reason for the cancellation. Cancellations can be made in writing or by returning the goods.

The deadline is met if the goods or the written cancellation are received within the two-week period. If the goods we delivered do not correspond to the goods you ordered, we will refund the return shipping costs. In all other cases, you will be required to pay the costs of the return shipping. We generally refuse to accept freight collect returns (i.e. returns for which the postage has not yet been paid). The cancellation or return must be addressed to:

passenger coffee GmbH
return delivery
Elsenstr. 38
12435 Berlin

The goods must be returned complete, in the unopened original packaging and in a resalable condition. Please note that ground coffee and tickets for our events (link to https://www.passenger-coffee.de/events-bei-passenger/ ) are excluded from the right of withdrawal.

If the returned goods have a defect caused by the customer, we reserve the right to charge the customer for any loss of value and the customer must provide compensation for the loss of value.

After the customer has returned the goods within the two-week period, we will carry out a thorough examination of the goods, the sales contract will be cancelled and all payments already made will be transferred back to your bank account, Stripe or PayPal, minus any costs related to loss of value (see above).

You can easily cancel your order using the form below. Once you have completed and submitted the form, you will receive a confirmation email. We will then contact you personally.