General Terms and Conditions (Status: 05.01.2025)

1. Scope of Application

1.1 Für die Geschäfts­beziehung zwischen der passenger coffee GmbH mit Sitz in der Elsenstr. 38, 12435 Berlin, Deutschland (nachfolgend „Verkäufer“) und dem Kunden (nachfol­gend „Kunde“ oder „Käu­fer“) gelten ausschließ­lich die nachfol­genden Allgemeinen Geschäftsbe­dingungen in ihrer zum Zeitpunkt der Bestellung gültigen Fassung.

1.2 Du erreichst den Kundendienst des Verkäu­fers für Fragen, Reklama­tionen und Beanstandungen per E-Mail unter shop@passenger-coffee.de.

1.3 In relation to these General Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are not predominantly attributed to their commercial or independent professional activities (§ 13 BGB).

1.4 Deviating terms and conditions of the Customer shall not apply, unless the Seller expressly agrees to their validity.

2. Descriptions of Offers and Services

2.1 The presentation of the products in the online shop is not a legally binding offer, but rather an invitation to place an order.

2.2 All offers are valid “while stocks last” unless otherwise stated. Furthermore, the Seller accepts no liability arising from mistakes.

3. Ordering Process and Contract Formation

3.1 The Customer can select products from the Seller’s range without obligation and, if desired, order them as a subscription (see point 4). Via the button [ADD TO CART] the products are collected in a so-called shopping cart. Subsequently, the customer can proceed within the shopping cart via the button [PROCEED TO CHECKOUT] to complete the ordering process. By clicking the [BUY NOW] button, the Customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the Customer can view and change the information at any time. Required information is marked with an asterisk (*).

3.2 The seller then sends the customer an invoice for the ordered items. This concludes the purchase contract, and the invoice amount is due immediately.

4. Subscriptions

4.1 Some products can also be ordered as subscriptions. Available delivery cycles include weekly, biweekly and every three, four, five, six, seven or eight weeks.

4.2 Die Bezahlung eines Abonnements kann aus­schließ­lich über ein PayPal-Konto oder Stripe aufgrund der wieder­kehren­den Zahlungen erfolgen.

4.3 In order to take out a subscription it is necessary to open a customer account, so that it is possible to subsequently make changes to the subscription.

4.4 After the initial order, the customer will always receive an email with the new invoice for the next delivery after the selected period. The delivery is automatic, and no interaction is required on the part of the Customer.

4.5 In the Customer Account kann die Lieferadresse ge­ändert oder beispiels­weise das Abonnement storniert werden.

4.6 All the information about subscriptions can be found here.

5. Preise und Versand­kosten

5.1 Alle Preise, die auf der Website des Ver­käufers angegeben sind, verstehen sich ein­schließ­lich der jeweils gültigen gesetz­lichen Mehrwertsteuer.

5.2 In addition to the stated prices, the Seller charges shipping costs for the delivery. The shipping costs are clearly communicated to the Buyer on a separate information page und im Rahmen des Be­stell­vor­gangs deutlich mitgeteilt.

6. Delivery and availability of goods

6.1 If the Customer has selected advance payment (bank transfer), the delivery will be made after the Seller has received the invoice amount.

6.2 If not all the ordered products are in stock, the Seller is entitled to make partial deliveries at their own expense, provided this is reasonable for the Customer.

6.3 Sollte die Zustellung der Ware durch Ver­schul­den des Käufers schei­tern, kann der Verkäufer vom Vertrag zurücktreten.

6.4 If the ordered product is not available, the Seller can withdraw from the sales contract. In this case, the Seller will immediately inform the Customer and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if the Customer does not wish to receive a comparable product, the Seller will immediately reimburse any payments already made by the Customer.

7. Terms of Payment

7.1 Der Kunde kann im Rahmen und vor Abschluss des Bestellvorgangs aus den zur Verfügung stehenden Zahlungsarten wählen. Kunden werden über die zur Verfügung stehen­den Zahlungsmittel auf einer gesonderten information page page.

7.2 For all payment methods, payment shall be made in advance without deduction. The invoices are due immediately.

7.3 Wird mit der Zah­lungs­abwicklung PayPal beauftragt, gelten deren Allgemeine Geschäfts­be­dingungen. Bei Stripe gelten die folgenden Allgemeinen Geschäfts­be­digungen: https://stripe.com/de/legal/consumer.

7.4 If the due date of the payment is determined according to the calendar, the Customer is in default as soon as they fail to meet the due date. In this case, the Customer must pay the statutory default interest.

7.5 The Customer’s obligation to pay interest on arrears does not exclude the Seller from asserting further damages caused by the delay.

7.6 Ein Recht zur Aufrechnung steht dem Kunden nur zu, wenn seine Gegenansprüche rechts­kräftig festgestellt oder von dem Verkäufer an­erkannt sind. Der Kunde kann ein Zurück­be­haltungs­recht nur ausüben, soweit die Ansprüche aus dem gleichen Vertrags­verhältnis resultieren.

8. Reservation of ownership

The delivered goods remain the property of the Seller until full payment has been made.

9. Sachmängel­ge­währ­leistung und Garantie

9.1 Die Gewährleistung bestimmt sich nach gesetz­lichen Vor­schrif­ten.

9.2 The goods delivered by the Seller only come with a warranty if this has been expressly stated by the Seller.

10. Liability

10.1 Für eine Haftung des Verkäufers auf Schadens­ersatz gelten unbeschadet der sonstigen gesetz­lichen Anspruchs­vor­aus­setzungen folgende Haftungsausschlüsse und -begrenzungen.

10.2 The Seller shall be liable without limitation if the damage is intentional or caused by gross negligence.

10.3 Furthermore, the Seller shall be liable for the slightly negligent breach of fundamental obligations, the breach of which endangers the achievement of the purpose of the contract, as well as for the violation of duties that are essential for the proper execution of the contact and upon which the Customer relies. In this case, however, the Seller is only liable for foreseeable damage that is typical for this type of contract. The Seller shall not be liable for slightly negligent breaches of obligations other than those mentioned in the preceding sentences.

10.4 The above limitations of liability shall not apply in the event of injury to life, body or health, for a defect after the acceptance of a warranty for the quality of the product, and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

10.5 Soweit die Haftung des Verkäufers aus­ge­schlossen oder beschränkt ist, gilt dies auch für die persönliche Haftung von Arbeit­nehmern, Vertretern und Erfül­lungs­gehilfen.

11. Storage of the contract text

11.1 The Customer can print the contract text before submitting their order to the Seller by using the print function of their browser during the last step of the ordering process.

11.2 The seller will also send the customer an invoice (which acts as an order confirmation) to the e-mail address provided by him. With the invoice, the customer will also receive a copy of the terms and conditions along with the cancellation policy. If you have registered in our store, you can view your orders in the customer area.

12. Data Protection

12.1 Der Verkäufer verarbeitet personen­bezogene Daten des Kunden zweckgebunden und gemäß den gesetz­lichen Bestimmungen.

12.2 The personal data provided for the purpose of ordering goods (such as name, email address, postal address, payment data) are used by the Seller to fulfil and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process.

12.3 The Customer has the right to request information free of charge about the personal data that the Seller has stored about them. In addition, they have the right to correct any incorrect data as well as block and delete their personal data, as long as there is no statutory obligation for the data to be stored.

12.4 Further information about the nature, scope, location and purpose of the collection, processing and use of necessary personal data by the Seller can be found in the Privacy Policy.

13. Alternative Streit­bei­legung gemäß Art. 14 Abs. 1 ODR-VO und § 36 VSBG

The European Commission provides an Online Dispute Resolution (ODR) platform, which can be found at https://ec.europa.eu/consumers/odr. The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Place Of Jurisdiction, Applicable Law, Contract Ual Language

14.1 The place of jurisdiction and place of fulfilment is the Seller’s registered address if the Customer is a merchant, a legal entity under public law or a special fund under public law.

14.2 The contractual language is German.