General Terms and Conditions (Status: 05.01.2025)

1. Scope of Application

1.1 The business relationship between passenger coffee GmbH, based at Elsenstr. 38, 12435 Berlin, Germany (hereinafter ‘Seller’) and the customer (hereinafter ‘Customer’ or ‘Buyer’) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2 You can reach the seller's customer service for questions, complaints and objections by e-mail at shop@passenger-coffee.de.

1.3 In relation to these General Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are not predominantly attributed to their commercial or independent professional activities (§ 13 BGB).

1.4 Deviating terms and conditions of the Customer shall not apply, unless the Seller expressly agrees to their validity.

2. Descriptions of Offers and Services

2.1 The presentation of the products in the online shop is not a legally binding offer, but rather an invitation to place an order.

2.2 All offers are valid “while stocks last” unless otherwise stated. Furthermore, the Seller accepts no liability arising from mistakes.

3. Ordering Process and Contract Formation

3.1 The Customer can select products from the Seller’s range without obligation and, if desired, order them as a subscription (see point 4). Via the button [ADD TO CART] the products are collected in a so-called shopping cart. Subsequently, the customer can proceed within the shopping cart via the button [PROCEED TO CHECKOUT] to complete the ordering process. By clicking the [BUY NOW] button, the Customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the Customer can view and change the information at any time. Required information is marked with an asterisk (*).

3.2 The seller then sends the customer an invoice for the ordered items. This concludes the purchase contract, and the invoice amount is due immediately.

4. Subscriptions

4.1 Some products can also be ordered as subscriptions. Available delivery cycles include weekly, biweekly and every three, four, five, six, seven or eight weeks.

4.2 Payment for a subscription can only be made via a PayPal account or Stripe on the basis of recurring payments.

4.3 In order to take out a subscription it is necessary to open a customer account, so that it is possible to subsequently make changes to the subscription.

4.4 After the initial order, the customer will always receive an email with the new invoice for the next delivery after the selected period. The delivery is automatic, and no interaction is required on the part of the Customer.

4.5 In the Customer Account the delivery address can be changed or the subscription cancelled, for example.

4.6 All information about Subscriptions can be found here..

5. prices and shipping costs

5.1 All prices stated on the Seller's website include the applicable statutory value added tax.

5.2 In addition to the stated prices, the Seller charges shipping costs for the delivery. The shipping costs are clearly communicated to the Buyer on a separate information page. and clearly communicated during the ordering process.

6. Delivery and availability of goods

6.1 If the Customer has selected advance payment (bank transfer), the delivery will be made after the Seller has received the invoice amount.

6.2 If not all the ordered products are in stock, the Seller is entitled to make partial deliveries at their own expense, provided this is reasonable for the Customer.

6.3 Should the delivery of the goods fail due to the fault of the Buyer, the Seller may withdraw from the contract.

6.4 If the ordered product is not available, the Seller can withdraw from the sales contract. In this case, the Seller will immediately inform the Customer and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if the Customer does not wish to receive a comparable product, the Seller will immediately reimburse any payments already made by the Customer.

7. Terms of Payment

7.1 The customer can choose from the available payment methods during and before completing the order process. Customers will be informed about the available means of payment on a separate information page. unterrichtet.

7.2 For all payment methods, payment shall be made in advance without deduction. The invoices are due immediately.

7.3 If payment is processed via PayPal, the terms that apply are outlined in its general terms and conditions. The following general terms and conditions apply at Stripe: https://stripe.com/de/legal/consumer.

7.4 If the due date of the payment is determined according to the calendar, the Customer is in default as soon as they fail to meet the due date. In this case, the Customer must pay the statutory default interest.

7.5 The Customer’s obligation to pay interest on arrears does not exclude the Seller from asserting further damages caused by the delay.

7.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

8. Reservation of ownership

The delivered goods remain the property of the Seller until full payment has been made.

9 Warranty for material defects and guarantee

9.1 The warranty is governed by statutory provisions.

9.2 The goods delivered by the Seller only come with a warranty if this has been expressly stated by the Seller.

10. Liability

10.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages, notwithstanding the other statutory requirements for claims.

10.2 The Seller shall be liable without limitation if the damage is intentional or caused by gross negligence.

10.3 Furthermore, the Seller shall be liable for the slightly negligent breach of fundamental obligations, the breach of which endangers the achievement of the purpose of the contract, as well as for the violation of duties that are essential for the proper execution of the contact and upon which the Customer relies. In this case, however, the Seller is only liable for foreseeable damage that is typical for this type of contract. The Seller shall not be liable for slightly negligent breaches of obligations other than those mentioned in the preceding sentences.

10.4 The above limitations of liability shall not apply in the event of injury to life, body or health, for a defect after the acceptance of a warranty for the quality of the product, and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

10.5 Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

11. Storage of the contract text

11.1 The Customer can print the contract text before submitting their order to the Seller by using the print function of their browser during the last step of the ordering process.

11.2 The seller will also send the customer an invoice (which acts as an order confirmation) to the e-mail address provided by him. With the invoice, the customer will also receive a copy of the terms and conditions along with the cancellation policy. If you have registered in our store, you can view your orders in the customer area.

12. Data Protection

12.1 The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions.

12.2 The personal data provided for the purpose of ordering goods (such as name, email address, postal address, payment data) are used by the Seller to fulfil and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process.

12.3 The Customer has the right to request information free of charge about the personal data that the Seller has stored about them. In addition, they have the right to correct any incorrect data as well as block and delete their personal data, as long as there is no statutory obligation for the data to be stored.

12.4 Further information about the nature, scope, location and purpose of the collection, processing and use of necessary personal data by the Seller can be found in the Privacy Policy.

13. alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG

The European Commission provides an Online Dispute Resolution (ODR) platform, which can be found at https://ec.europa.eu/consumers/odr. The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Place Of Jurisdiction, Applicable Law, Contract Ual Language

14.1 The place of jurisdiction and place of fulfilment is the Seller’s registered address if the Customer is a merchant, a legal entity under public law or a special fund under public law.

14.2 The contractual language is German.